Hello, 

     

     I am Shelley and I work in the front office for Dr. Kim. I would just like to take this opportunity to explain to you my goals for our high fear dental patients. I can not tell you how rewarding it is when  you can transform someone from being in fear of the dentist to loving the experience.

      My goal for our patients is that they would look forward to coming in to our office. 

I know that I get excited to have my teeth cleaned as much as I do say a pedicure or hair appointment. It would be my wish that our patients could enjoy the dental experience as much as I do.

Believe it or not there was a time when I did not feel this way. 

     When someone has a bad dental experience it can put a deep rooted fear into you that may be hard to overcome. It could actually be as simple as your parents telling you their own fears. No matter what the cause of your fear is, it can be traumatizing. The key is to finding the right dentist and office that fits your needs. 

      I know that when I took that step into looking for a dentist I wanted to make sure that I was treated with kindness and respect from the first phone call. That is why it is important when I speak with someone on the phone I try to make sure they know what they are saying is important. Its powerful for them to  know that I am listening to their needs and trying to help them choose the right treatment path for them. It could mean they just need to come in for a consultation. When I found that office that listened to my concerns and fears I knew that was where I wanted to go.

      Just getting the patient with dental fears into the office is a major accomplishment, but once they are there it is time to treat them with the kindness and patience that they may have been lacking elsewhere. Once this relationship is established, then it should turn into a lifelong relationship. I usually can't wait to hear what the staff has been up to in the last 6 months.